Routes / YYZ–LIS
5,740 km great circle · Over 3,500 km
Toronto YYZ to Lisbon LIS delay compensation
Toronto Pearson International Airport to Lisbon Humberto Delgado Airport is 5,740 km by great circle, Canada to Portugal. Under EU261 that is €600 per passenger, and under UK261 £520, when the rule applies and you arrive 3+ hours late.
- 1Toronto YYZ
- 2Lisbon LIS
- 3Great circle 5,740 km
- 4EU261 band €600
Which rules cover YYZ–LIS
Toronto → Lisbon
Whatever the airline, this direction is covered by APPR (the flight departs from Canada (Canada Transportation Act s. 86.11(1))). On an EU airline it is also under EU261. On a UK airline it is also under UK261. If the airline refuses, the complaint goes to the Canadian Transportation Agency for APPR, Autoridade Nacional da Aviação Civil (ANAC) for EU261 (the flight arrives in Portugal from outside the EU) or the airline's dispute scheme or the UK CAA for UK261.
Lisbon → Toronto
Whatever the airline, this direction is covered by EU261 (the flight departs from the EU (Article 3(1)(a)), whatever the airline) and APPR (the flight arrives in Canada (Canada Transportation Act s. 86.11(1))). If the airline refuses, the complaint goes to Autoridade Nacional da Aviação Civil (ANAC) for EU261 (the flight leaves Portugal) or the Canadian Transportation Agency for APPR.
Because both EU and UK rules can reach this route, a passenger may find two rules covering the same trip. Each excludes people already compensated under the other's law for the same event, so the claim is made once, under whichever the airline accepts — in money terms €600 or £520.
What you could be owed by hours late
Arrival delay at LIS (or YYZ on the return), for a delay caused by the airline, per passenger, where each rule applies:
| Hours late | EU261 | UK261 | APPR large | APPR small |
|---|---|---|---|---|
| 2 hours | €0 | £0 | $0 | $0 |
| 3 h 30 min | €300 | £260 | $400 | $125 |
| 4 h 30 min | €600 | £520 | $400 | $125 |
| 6 h 30 min | €600 | £520 | $700 | $250 |
| 9 h 30 min | €600 | £520 | $1,000 | $500 |
At 5,740 km this is a long-haul flight, so the first hour of compensation is reduced: arriving 3 to 4 hours late pays €300 or £260, and the full €600/£520 starts at 4 hours. Canada's amounts rise with the delay instead, at 6 and 9 hours.
The distance and the band
EU261 and UK261 measure distance "by the great circle route method" between the departure airport and the final destination. From the published coordinates of Toronto Pearson International Airport (43.675935, -79.629421) and Lisbon Humberto Delgado Airport (38.7813, -9.13592) that is 5,740 km. The nearest band boundary is 3,500 km, 2,240 km below this route, so the band is not in doubt. Among the 148 routes on this site in the over 3,500 km band, it is number 115 by length.
Other routes from Toronto Pearson International Airport (CYYZ) on this site: London (5,707 km), Munich (6,641 km), Vancouver (3,346 km), Montréal (507 km), New York (588 km), Cancún (2,605 km), Boston (716 km), Chicago (700 km), Los Angeles (3,494 km), Newark (559 km), Atlanta (1,191 km), Orlando (1,702 km), Ottawa (363 km), Halifax (1,288 km), Calgary (2,689 km), Edmonton (2,689 km), Frankfurt (6,344 km), Paris (6,020 km), Amsterdam (5,990 km), Rome (7,086 km), Dublin (5,261 km).
Other routes from Lisbon Humberto Delgado Airport (LPPT) on this site: Helsinki (3,364 km), Newark (5,433 km), New York (5,404 km), Boston (5,124 km), Miami (6,677 km), Washington (5,766 km), London (1,564 km), Paris (1,470 km), Amsterdam (1,846 km), Frankfurt (1,873 km), Madrid (513 km), Porto (277 km), Funchal (965 km), Ponta Delgada (1,449 km).
If YYZ–LIS is only one leg of your booking, measure to the final destination instead: a connection that makes you late at the end is compensated over the whole journey's distance.
If the flight is cancelled
Cancelled with less than 14 days' notice and re-routed to arrive 6 hours late, an EU261 passenger is owed €600 here. If the replacement left within the allowed early margin and landed within the re-routing window, nothing is owed; if it landed within 4 hours but outside those windows, the airline may pay half — €300. On a cancellation you may instead take a refund within 7 days.
Help at the airport while you wait
On a flight of this length, meals and refreshments are owed once the departure is 4 hours late under EU261 and UK261, and a hotel with transport if you have to stay overnight — whatever caused the delay. Canada's rules add standards of treatment — food, drink and, overnight, a hotel — when the delay is within the airline's control, including safety-related delays (ss. 11–12). Keep receipts for anything you buy: it is claimed back separately from any compensation.
Claiming on this route
Claim from the operating airline directly — it costs nothing.
APPR: If the airline refuses or does not answer, file a complaint with the Canadian Transportation Agency.
EU261: If the airline does not reply within two months, or the reply is unsatisfactory, complain to the national enforcement body of the country where the incident happened.
UK261: If the airline's final answer is unsatisfactory, or it has not answered within eight weeks, go to the alternative dispute resolution (ADR) body the airline belongs to, or to the CAA's Passenger Advice and Complaints Team if it belongs to none.
Claim pages of airlines based in Canada or Portugal (whether they fly this exact route varies by season):
- TAP Air Portugal: Delays and cancellations (TAP)
- Air Canada: Flight delays, cancellations and disruptions (Air Canada)
- WestJet: Flight delay and cancellation claims (WestJet)
- Porter Airlines: Flight Delay Compensation (Porter)
- Air Transat: Claim for flight disruption (Air Transat)
- Flair Airlines: Compensation requests (Flair)
Airport coordinates: OurAirports country file (CA); OurAirports country file (PT). Complaint bodies: European Commission NEB list. Rules: Air Passenger Protection Regulations, SOR/2019-150 (Justice Laws); Regulation (EC) No 261/2004 (EUR-Lex); UK Regulation (EC) No 261/2004, Article 7 (legislation.gov.uk). Checked 2026-10-21. General information, not legal advice.