EU261 complaints in Greece

The body the Commission lists for Greece

These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".

Which flights Greece's body handles

The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For Greece that means:

• Every departure from ATH, HER, JMK or JTR, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
• Arrivals into Greece from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: London to Athens, New York to Athens, Newark to Athens, Philadelphia to Athens.
• Not flights into Greece from another EU country: those belong to the body of the country of departure — on this site Austria, France, Germany, Italy and Netherlands.

Routes on this site that touch Greece

13 routes: 3 within Greece, 6 to other EU countries, 1 to the UK, 3 to the US, from 136 km (ATH–JMK) to 8,083 km (ATH–PHL). The EU261 amount follows the distance: 5 pay €250, 4 within the EU over 1,500 km pay €400, 1 pay €400 and 3 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.

Before you complain: claim from the airline

The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.

None of the European airlines in this site's claim-page table is based in Greece; claim from whichever airline operated the flight, which is the name on the boarding pass.

The time limit for going to court instead follows Greece's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from Greece to the UK can also fall under UK261 — see the UK261 page.

Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.