Where to complain / Austria
EU261 national enforcement body · 1 airport on this site
EU261 complaints in Austria
When an airline turns down an EU261 claim for a flight that left Austria, the complaint goes to Agency for Passenger Rights (apf). On this site that covers 4 routes from Vienna VIE.
- 1Austria airports 1
- 2Routes on this site 4
- 3Longest VIE–JFK
- 4Bodies listed 1
The body the Commission lists for Austria
Agency for Passenger Rights (apf) (Agentur für Passagier- und Fahrgastrechte).
The text of the Commission's list prints no web address or email for this body; its contact details are in the list itself.
These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".
Which flights Austria's body handles
The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For Austria that means:
- Every departure from VIE, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
- Arrivals into Austria from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: London to Vienna, New York to Vienna.
- Not flights into Austria from another EU country: those belong to the body of the country of departure — on this site Germany and Greece.
Routes on this site that touch Austria
4 routes: 2 to other EU countries, 1 to the UK, 1 to the US, from 621 km (VIE–FRA) to 6,805 km (VIE–JFK). The EU261 amount follows the distance: 3 pay €250 and 1 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.
| Route | Distance | EU261 | Leaving Austria | Arriving in Austria |
|---|---|---|---|---|
| VIE – Frankfurt FRA | 621 km | €250 | This body | Germany |
| VIE – London LHR | 1,275 km | €250 | This body | This body, EU airlines only |
| VIE – Athens ATH | 1,279 km | €250 | This body | Greece |
| VIE – New York JFK | 6,805 km | €600 | This body | This body, EU airlines only |
Before you complain: claim from the airline
The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.
Airlines based in Austria: Austrian Airlines. Austrian Airlines averaged 7.8 complaints to Canada's transport regulator per 100 flights to and from Canada between October 2024 and September 2025.
The time limit for going to court instead follows Austria's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from Austria to the UK can also fall under UK261 — see the UK261 page.
Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.