Where to complain / Croatia
EU261 national enforcement body · 3 airports on this site
EU261 complaints in Croatia
When an airline turns down an EU261 claim for a flight that left Croatia, the complaint goes to Croatian Civil Aviation Agency. On this site that covers 4 routes from Dubrovnik DBV, Split SPU and Zagreb ZAG.
- 1Croatia airports 3
- 2Routes on this site 4
- 3Longest DBV–EWR
- 4Bodies listed 1
The body the Commission lists for Croatia
Croatian Civil Aviation Agency.
Email as listed: passenger.rights@ccaa.hr.
These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".
Which flights Croatia's body handles
The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For Croatia that means:
- Every departure from DBV, SPU or ZAG, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
- Arrivals into Croatia from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: London to Dubrovnik, Newark to Dubrovnik.
Routes on this site that touch Croatia
4 routes: 2 within Croatia, 1 to the UK, 1 to the US, from 246 km (SPU–ZAG) to 7,265 km (DBV–EWR). The EU261 amount follows the distance: 2 pay €250, 1 pay €400 and 1 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.
| Route | Distance | EU261 | Leaving Croatia | Arriving in Croatia |
|---|---|---|---|---|
| DBV – Zagreb ZAG | 395 km | €250 | This body | This body |
| DBV – London LGW | 1,690 km | €400 | This body | This body, EU airlines only |
| DBV – Newark EWR | 7,265 km | €600 | This body | This body, EU airlines only |
| SPU – Zagreb ZAG | 246 km | €250 | This body | This body |
Before you complain: claim from the airline
The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.
None of the European airlines in this site's claim-page table is based in Croatia; claim from whichever airline operated the flight, which is the name on the boarding pass.
The time limit for going to court instead follows Croatia's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from Croatia to the UK can also fall under UK261 — see the UK261 page.
Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.