Where to complain / Finland
EU261 national enforcement body · 1 airport on this site
EU261 complaints in Finland
When an airline turns down an EU261 claim for a flight that left Finland, the complaint goes to Consumer Disputes Board (the body the European Commission lists for individual complaints from private consumers). On this site that covers 5 routes from Helsinki HEL.
- 1Finland airports 1
- 2Routes on this site 5
- 3Longest HEL–JFK
- 4Bodies listed 3
The body the Commission lists for Finland
Consumer Disputes Board — Individual complaints from private consumers.
Email as listed: kril@oikeus.fi.
Finnish Transport and Communications Agency (Traficom) — Complaints from non-consumers, such as business travellers; no individual consumer cases.
Email as listed: kirjaamo@traficom.fi.
Consumer Ombudsman / Finnish Competition and Consumer Authority — Collective consumer interests only; no individual cases.
Email as listed: kirjaamo@kkv.fi. Website as listed: kkv.fi (English).
Finland is one of the countries that splits the job between 3 bodies. A passenger's own complaint about a delay or cancellation goes to Consumer Disputes Board; Finnish Transport and Communications Agency (Traficom) handles complaints from non-consumers, such as business travellers; no individual consumer cases, and Consumer Ombudsman / Finnish Competition and Consumer Authority handles collective consumer interests only; no individual cases.
These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".
Which flights Finland's body handles
The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For Finland that means:
- Every departure from HEL, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
- Arrivals into Finland from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: London to Helsinki, New York to Helsinki.
- Not flights into Finland from another EU country: those belong to the body of the country of departure — on this site Portugal, Spain and Sweden.
Routes on this site that touch Finland
5 routes: 3 to other EU countries, 1 to the UK, 1 to the US, from 399 km (HEL–ARN) to 6,607 km (HEL–JFK). The EU261 amount follows the distance: 1 pay €250, 2 within the EU over 1,500 km pay €400, 1 pay €400 and 1 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.
| Route | Distance | EU261 | Leaving Finland | Arriving in Finland |
|---|---|---|---|---|
| HEL – Stockholm ARN | 399 km | €250 | This body | Sweden |
| HEL – London LHR | 1,848 km | €400 | This body | This body, EU airlines only |
| HEL – Lisbon LIS | 3,364 km | €400 | This body | Portugal |
| HEL – Tenerife TFS | 4,742 km | €400 | This body | Spain |
| HEL – New York JFK | 6,607 km | €600 | This body | This body, EU airlines only |
Before you complain: claim from the airline
The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.
Airlines based in Finland: Finnair (claim page).
The time limit for going to court instead follows Finland's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from Finland to the UK can also fall under UK261 — see the UK261 page.
Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.