Where to complain / Spain
EU261 national enforcement body · 9 airports on this site
EU261 complaints in Spain
When an airline turns down an EU261 claim for a flight that left Spain, the complaint goes to Agencia Estatal de Seguridad Aérea (AESA), Passenger Rights Division. On this site that covers 34 routes from Alicante ALC, Barcelona BCN, Gran Canaria LPA, Ibiza IBZ, Madrid MAD, Málaga AGP, Palma de Mallorca PMI, Seville SVQ and Tenerife TFS.
- 1Spain airports 9
- 2Routes on this site 34
- 3Longest MAD–LAX
- 4Bodies listed 1
The body the Commission lists for Spain
Agencia Estatal de Seguridad Aérea (AESA), Passenger Rights Division (División de Derechos de los Pasajeros).
The text of the Commission's list prints no web address or email for this body; its contact details are in the list itself. The list's email address is for information requests only, not complaints.
These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".
Which flights Spain's body handles
The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For Spain that means:
- Every departure from ALC, BCN, LPA, IBZ, MAD, AGP, PMI, SVQ or TFS, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
- Arrivals into Spain from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: Bristol to Alicante, London to Barcelona, New York to Barcelona, Newark to Barcelona, Philadelphia to Barcelona, Atlanta to Barcelona, Miami to Barcelona, London to Madrid, Boston to Madrid, New York to Madrid, Newark to Madrid, Chicago to Madrid, Miami to Madrid, Dallas to Madrid, Los Angeles to Madrid, Manchester to Málaga, Manchester to Tenerife.
- Not flights into Spain from another EU country: those belong to the body of the country of departure — on this site Belgium, Finland, France, Germany, Italy, Netherlands and Portugal.
Gran Canaria Airport (LPA) is in the Canary Islands; Tenerife Sur Airport (TFS) is in the Canary Islands. The Treaties apply there (Article 355(1) TFEU), so these airports count as EU airports for EU261, and a delayed departure from them goes to Agencia Estatal de Seguridad Aérea (AESA), Passenger Rights Division like any other flight from Spain.
Routes on this site that touch Spain
34 routes: 6 within Spain, 11 to other EU countries, 5 to the UK, 12 to the US, from 202 km (BCN–PMI) to 9,385 km (MAD–LAX). The EU261 amount follows the distance: 15 pay €250, 5 within the EU over 1,500 km pay €400, 2 pay €400 and 12 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.
| Route | Distance | EU261 | Leaving Spain | Arriving in Spain |
|---|---|---|---|---|
| ALC – Bristol BRS | 1,466 km | €250 | This body | This body, EU airlines only |
| BCN – Palma de Mallorca PMI | 202 km | €250 | This body | This body |
| BCN – Ibiza IBZ | 276 km | €250 | This body | This body |
| BCN – Rome FCO | 848 km | €250 | This body | Italy |
| BCN – Paris CDG | 858 km | €250 | This body | France |
| BCN – London LGW | 1,109 km | €250 | This body | This body, EU airlines only |
| BCN – Amsterdam AMS | 1,241 km | €250 | This body | Netherlands |
| BCN – New York JFK | 6,150 km | €600 | This body | This body, EU airlines only |
| BCN – Newark EWR | 6,177 km | €600 | This body | This body, EU airlines only |
| BCN – Philadelphia PHL | 6,300 km | €600 | This body | This body, EU airlines only |
| BCN – Atlanta ATL | 7,360 km | €600 | This body | This body, EU airlines only |
| BCN – Miami MIA | 7,545 km | €600 | This body | This body, EU airlines only |
| MAD – Seville SVQ | 396 km | €250 | This body | This body |
| MAD – Barcelona BCN | 483 km | €250 | This body | This body |
| MAD – Lisbon LIS | 513 km | €250 | This body | Portugal |
| MAD – Paris CDG | 1,062 km | €250 | This body | France |
| MAD – London LHR | 1,244 km | €250 | This body | This body, EU airlines only |
| MAD – Brussels BRU | 1,314 km | €250 | This body | Belgium |
| MAD – Rome FCO | 1,331 km | €250 | This body | Italy |
| MAD – Gran Canaria LPA | 1,766 km | €400 | This body | This body |
| MAD – Tenerife TFS | 1,824 km | €400 | This body | This body |
| MAD – Boston BOS | 5,473 km | €600 | This body | This body, EU airlines only |
| MAD – New York JFK | 5,760 km | €600 | This body | This body, EU airlines only |
| MAD – Newark EWR | 5,788 km | €600 | This body | This body, EU airlines only |
| MAD – Chicago ORD | 6,744 km | €600 | This body | This body, EU airlines only |
| MAD – Miami MIA | 7,106 km | €600 | This body | This body, EU airlines only |
| MAD – Dallas DFW | 7,972 km | €600 | This body | This body, EU airlines only |
| MAD – Los Angeles LAX | 9,385 km | €600 | This body | This body, EU airlines only |
| AGP – Manchester MAN | 1,862 km | €400 | This body | This body, EU airlines only |
| PMI – Düsseldorf DUS | 1,342 km | €250 | This body | Germany |
| PMI – Berlin BER | 1,646 km | €400 | This body | Germany |
| PMI – Hamburg HAM | 1,659 km | €400 | This body | Germany |
| TFS – Manchester MAN | 3,048 km | €400 | This body | This body, EU airlines only |
| TFS – Helsinki HEL | 4,742 km | €400 | This body | Finland |
Before you complain: claim from the airline
The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.
Airlines based in Spain: Iberia (claim page); Vueling (claim page).
The time limit for going to court instead follows Spain's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from Spain to the UK can also fall under UK261 — see the UK261 page.
Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.