Where to complain / Belgium
EU261 national enforcement body · 1 airport on this site
EU261 complaints in Belgium
When an airline turns down an EU261 claim for a flight that left Belgium, the complaint goes to Federal Public Service Mobility and Transport, Directorate-General Air Transport. On this site that covers 4 routes from Brussels BRU.
- 1Belgium airports 1
- 2Routes on this site 4
- 3Longest BRU–IAD
- 4Bodies listed 1
The body the Commission lists for Belgium
Federal Public Service Mobility and Transport, Directorate-General Air Transport (SPF Mobilité & Transport, Direction générale Transport aérien / FOD Mobiliteit & Vervoer, Directoraat-generaal Luchtvaart).
The text of the Commission's list prints no web address or email for this body; its contact details are in the list itself.
These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".
Which flights Belgium's body handles
The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For Belgium that means:
- Every departure from BRU, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
- Arrivals into Belgium from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: London to Brussels, New York to Brussels, Washington to Brussels.
- Not flights into Belgium from another EU country: those belong to the body of the country of departure — on this site Spain.
Routes on this site that touch Belgium
4 routes: 1 to other EU countries, 1 to the UK, 2 to the US, from 350 km (BRU–LHR) to 6,247 km (BRU–IAD). The EU261 amount follows the distance: 2 pay €250 and 2 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.
| Route | Distance | EU261 | Leaving Belgium | Arriving in Belgium |
|---|---|---|---|---|
| BRU – London LHR | 350 km | €250 | This body | This body, EU airlines only |
| BRU – Madrid MAD | 1,314 km | €250 | This body | Spain |
| BRU – New York JFK | 5,886 km | €600 | This body | This body, EU airlines only |
| BRU – Washington IAD | 6,247 km | €600 | This body | This body, EU airlines only |
Before you complain: claim from the airline
The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.
None of the European airlines in this site's claim-page table is based in Belgium; claim from whichever airline operated the flight, which is the name on the boarding pass.
The time limit for going to court instead follows Belgium's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from Belgium to the UK can also fall under UK261 — see the UK261 page.
Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.