Where to complain in the EU

Every EU country names a national enforcement body for EU261. When an airline refuses a claim or does not answer, the complaint goes to the body of the country the flight left from — or, for a flight into the EU from outside, the country it landed in. This page lists all 27, from the European Commission's list updated 13 July 2026.

1EU countries 27
2With a page here 17
3EU airports 48
4List updated 13 Jul 2026

Which country's body to use

The Commission's procedure for the bodies says: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". So a delayed Paris to Rome flight goes to France's body, Rome to Paris to Italy's, and a New York to Lisbon flight on an EU airline to Portugal's. A New York to Lisbon flight on a US airline is not under EU261 at all (Article 3), so no EU body takes it. Flights from the UK are under UK261, where the route is the airline's dispute scheme or the UK Civil Aviation Authority; flights to or from Canada can also go to the Canadian Transportation Agency.

Claim from the airline first — it is free. If the airline does not reply within two months, or the reply is unsatisfactory, complain to the national enforcement body of the country where the incident happened.

All EU countries

Country	Enforcement body	Email in the list
Austria	Agency for Passenger Rights (apf)	not printed
Belgium	Federal Public Service Mobility and Transport, Directorate-General Air Transport	not printed
Bulgaria	Ministry of Transport, Information Technologies and Communications, Civil Aviation Administration	caa@caa.bg
Croatia	Croatian Civil Aviation Agency	passenger.rights@ccaa.hr
Cyprus	Department of Civil Aviation	passengerrights@dca.mcw.gov.cy
Czechia	Civil Aviation Authority	caa@caa.cz
Denmark	Danish Civil Aviation and Railway Authority	info@trafikstyrelsen.dk
Estonia	Consumer Protection and Technical Regulatory Authority	info@ttja.ee
Finland	Consumer Disputes Board Finnish Transport and Communications Agency (Traficom) Consumer Ombudsman / Finnish Competition and Consumer Authority	kril@oikeus.fi kirjaamo@traficom.fi kirjaamo@kkv.fi
France	Direction générale de l'aviation civile (DGAC)	not printed
Germany	Luftfahrt-Bundesamt (LBA), National Enforcement Body Air Passenger Rights	fluggastrechte@lba.de
Greece	Hellenic Civil Aviation Authority	apr@hcaa.gov.gr
Hungary	Government Office of the Capital City Budapest, Consumer Protection Department Ministry of Construction and Transport, CAA of Hungary	fogyasztovedelem@bfkh.gov.hu aviation.risk@ekm.gov.hu
Ireland	Irish Aviation Authority	apr@iaa.ie
Italy	ENAC, Ente Nazionale per l'Aviazione Civile (Air Passenger Rights Directorate)	not printed
Latvia	Consumer Rights Protection Centre (CRPC)	pasts@ptac.gov.lv
Lithuania	Lithuanian Transport Safety Administration (LTSA)	ltsa@ltsa.lt
Luxembourg	Direction de la Protection des consommateurs	passagers@mpc.etat.lu
Malta	Malta Competition and Consumer Affairs Authority	airpassengerrights@mccaa.org.mt
Netherlands	Human Environment and Transport Inspectorate	not printed
Poland	Passengers' Rights Ombudsman President of the Civil Aviation Authority, Commission on Passengers' Rights	pasazerlotniczy@ulc.gov.pl kopp@ulc.gov.pl
Portugal	Autoridade Nacional da Aviação Civil (ANAC)	not printed
Romania	National Authority for Consumer Protection	secretariat@anpc.ro
Slovakia	Slovak Trade Inspection	oos@soi.sk
Slovenia	Civil Aviation Agency	info@caa.si
Spain	Agencia Estatal de Seguridad Aérea (AESA), Passenger Rights Division	not printed
Sweden	Swedish Consumer Agency	konsumentverket@konsumentverket.se

Countries with a link have their own page: they are the 17 with airports on this site, where the page shows which of the site's routes the body handles in each direction. For the other 10, a page would repeat this table, so the table is all there is. Where the Commission's list prints no web address in its text, the body's name is shown without a link; the list itself has the full contact details.

What the body does, and how long it takes

The bodies check that airlines apply the regulation. Under their shared procedure, a body sends the case to the airline and asks it to reply within at least 6 weeks, and expects a clear case to take 3–4 months and a complex one about 6. The Your Europe guidance says to complain to the body if the airline has not replied within 2 months or its reply is unsatisfactory. Neither document sets a deadline for complaining to the body; going to court is subject to each country's limitation period, which this site has not checked country by country.

Left out

Iceland, Norway and Switzerland: The Commission lists their bodies because they apply the regulation or equivalent rules, but this site's rule engine covers EU, UK, Canadian and US rules only.
Complaint deadlines per country: The Commission's list gives no deadline for complaining to a national body, and national limitation periods for court claims were not checked statute by statute (Moré v KLM leaves them to national law).
Deep complaint-form links for Denmark and France, and Ireland's form: The list prints them broken across lines or as link text only, so they could not be copied exactly; the body's main site is linked instead.
Web addresses for Austria, Belgium, Czechia, Germany, Greece, the Netherlands, Poland, Portugal, Spain and others: Not printed in the text of the 13 July 2026 list (they may be embedded links). An older copy printed more addresses but is out of date, so it was not used.

Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: National enforcement bodies (NEB); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights. Checked 2026-10-21. General information, not legal advice.