Where to complain / Ireland
EU261 national enforcement body · 3 airports on this site
EU261 complaints in Ireland
When an airline turns down an EU261 claim for a flight that left Ireland, the complaint goes to Irish Aviation Authority. On this site that covers 18 routes from Cork ORK, Dublin DUB and Shannon SNN.
- 1Ireland airports 3
- 2Routes on this site 18
- 3Longest DUB–LAX
- 4Bodies listed 1
The body the Commission lists for Ireland
Irish Aviation Authority.
Email as listed: apr@iaa.ie. Website as listed: iaa.ie.
These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".
Which flights Ireland's body handles
The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For Ireland that means:
- Every departure from ORK, DUB or SNN, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
- Arrivals into Ireland from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: Manchester to Dublin, Birmingham to Dublin, Edinburgh to Dublin, London to Dublin, London to Dublin, Boston to Dublin, New York to Dublin, Newark to Dublin, Philadelphia to Dublin, Toronto to Dublin, Washington to Dublin, Chicago to Dublin, Atlanta to Dublin, Seattle to Dublin, Los Angeles to Dublin, Boston to Shannon, New York to Shannon.
- Not flights into Ireland from another EU country: those belong to the body of the country of departure — on this site Portugal.
Routes on this site that touch Ireland
18 routes: 1 to other EU countries, 5 to the UK, 11 to the US, 1 to Canada, from 264 km (DUB–MAN) to 8,318 km (DUB–LAX). The EU261 amount follows the distance: 5 pay €250, 1 within the EU over 1,500 km pay €400 and 12 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.
| Route | Distance | EU261 | Leaving Ireland | Arriving in Ireland |
|---|---|---|---|---|
| DUB – Manchester MAN | 264 km | €250 | This body | This body, EU airlines only |
| DUB – Birmingham BHX | 321 km | €250 | This body | This body, EU airlines only |
| DUB – Edinburgh EDI | 336 km | €250 | This body | This body, EU airlines only |
| DUB – London LHR | 449 km | €250 | This body | This body, EU airlines only |
| DUB – London STN | 470 km | €250 | This body | This body, EU airlines only |
| DUB – Faro FAO | 1,830 km | €400 | This body | Portugal |
| DUB – Boston BOS | 4,803 km | €600 | This body | This body, EU airlines only |
| DUB – New York JFK | 5,103 km | €600 | This body | This body, EU airlines only |
| DUB – Newark EWR | 5,125 km | €600 | This body | This body, EU airlines only |
| DUB – Philadelphia PHL | 5,253 km | €600 | This body | This body, EU airlines only |
| DUB – Toronto YYZ | 5,261 km | €600 | This body | This body, EU airlines only |
| DUB – Washington IAD | 5,464 km | €600 | This body | This body, EU airlines only |
| DUB – Chicago ORD | 5,895 km | €600 | This body | This body, EU airlines only |
| DUB – Atlanta ATL | 6,323 km | €600 | This body | This body, EU airlines only |
| DUB – Seattle SEA | 7,283 km | €600 | This body | This body, EU airlines only |
| DUB – Los Angeles LAX | 8,318 km | €600 | This body | This body, EU airlines only |
| SNN – Boston BOS | 4,646 km | €600 | This body | This body, EU airlines only |
| SNN – New York JFK | 4,946 km | €600 | This body | This body, EU airlines only |
Before you complain: claim from the airline
The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.
Airlines based in Ireland: Ryanair (claim page); Aer Lingus (claim page). Aer Lingus averaged 4.1 on the same measure.
The time limit for going to court instead follows Ireland's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from Ireland to the UK can also fall under UK261 — see the UK261 page.
Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.