EU261 complaints in France

The body the Commission lists for France

These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".

Which flights France's body handles

The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For France that means:

• Every departure from NCE, CDG or ORY, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
• Arrivals into France from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: London to Nice, New York to Nice, London to Paris, Montréal to Paris, Boston to Paris, New York to Paris, New York to Paris, Newark to Paris, Philadelphia to Paris, Toronto to Paris, Washington to Paris, Detroit to Paris, Chicago to Paris, Minneapolis to Paris, Atlanta to Paris, Miami to Paris, Dallas to Paris, Seattle to Paris, Houston to Paris, Cancún to Paris, San Francisco to Paris, Los Angeles to Paris.
• Not flights into France from another EU country: those belong to the body of the country of departure — on this site Czechia, Denmark, Greece, Italy, Netherlands, Portugal and Spain.

Routes on this site that touch France

32 routes: 1 within France, 9 to other EU countries, 2 to the UK, 17 to the US, 2 to Canada, 1 elsewhere, from 347 km (CDG–LHR) to 9,103 km (CDG–LAX). The EU261 amount follows the distance: 11 pay €250, 1 within the EU over 1,500 km pay €400 and 20 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.

Before you complain: claim from the airline

The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.

Airlines based in France: Air France (claim page). Air France averaged 11.3 on the same measure.

The time limit for going to court instead follows France's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from France to the UK can also fall under UK261 — see the UK261 page.

Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.