Where to complain / Sweden
EU261 national enforcement body · 1 airport on this site
EU261 complaints in Sweden
When an airline turns down an EU261 claim for a flight that left Sweden, the complaint goes to Swedish Consumer Agency. On this site that covers 4 routes from Stockholm ARN.
- 1Sweden airports 1
- 2Routes on this site 4
- 3Longest ARN–JFK
- 4Bodies listed 1
The body the Commission lists for Sweden
Swedish Consumer Agency (Konsumentverket).
Email as listed: konsumentverket@konsumentverket.se. Website as listed: konsumentverket.se.
These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".
Which flights Sweden's body handles
The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For Sweden that means:
- Every departure from ARN, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
- Arrivals into Sweden from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: London to Stockholm, New York to Stockholm.
- Not flights into Sweden from another EU country: those belong to the body of the country of departure — on this site Denmark and Finland.
Routes on this site that touch Sweden
4 routes: 2 to other EU countries, 1 to the UK, 1 to the US, from 399 km (ARN–HEL) to 6,292 km (ARN–JFK). The EU261 amount follows the distance: 3 pay €250 and 1 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.
| Route | Distance | EU261 | Leaving Sweden | Arriving in Sweden |
|---|---|---|---|---|
| ARN – Helsinki HEL | 399 km | €250 | This body | Finland |
| ARN – Copenhagen CPH | 547 km | €250 | This body | Denmark |
| ARN – London LHR | 1,462 km | €250 | This body | This body, EU airlines only |
| ARN – New York JFK | 6,292 km | €600 | This body | This body, EU airlines only |
Before you complain: claim from the airline
The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.
None of the European airlines in this site's claim-page table is based in Sweden; claim from whichever airline operated the flight, which is the name on the boarding pass.
The time limit for going to court instead follows Sweden's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from Sweden to the UK can also fall under UK261 — see the UK261 page.
Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.