Where to complain / Hungary
EU261 national enforcement body · 1 airport on this site
EU261 complaints in Hungary
When an airline turns down an EU261 claim for a flight that left Hungary, the complaint goes to Government Office of the Capital City Budapest, Consumer Protection Department (the body the European Commission lists for passenger complaints). On this site that covers 3 routes from Budapest BUD.
- 1Hungary airports 1
- 2Routes on this site 3
- 3Longest BUD–JFK
- 4Bodies listed 2
The body the Commission lists for Hungary
Government Office of the Capital City Budapest, Consumer Protection Department — Passenger complaints.
Email as listed: fogyasztovedelem@bfkh.gov.hu. Website as listed: kormanyhivatalok.hu: Budapest.
Ministry of Construction and Transport, CAA of Hungary — General enforcement; individual passenger claims sent here are not handled.
Email as listed: aviation.risk@ekm.gov.hu.
Hungary is one of the countries that splits the job between 2 bodies. A passenger's own complaint about a delay or cancellation goes to Government Office of the Capital City Budapest, Consumer Protection Department; Ministry of Construction and Transport, CAA of Hungary handles general enforcement; individual passenger claims sent here are not handled.
These are the details printed in the European Commission's list of national enforcement bodies, updated 13 July 2026. The body's role, in the Commission's words, is "to verify that transport operators are treating all passengers in accordance with their rights".
Which flights Hungary's body handles
The Commission's complaint-handling procedure splits the work between countries by where the flight leaves from: "A NEB is competent for the complaints related to delays or cancellations of flights departing from its territory". Each body also takes "flights from a third country to its airports". For Hungary that means:
- Every departure from BUD, on any airline, because EU261 covers every flight leaving an EU airport (Article 3(1)(a)).
- Arrivals into Hungary from outside the EU on an EU-licensed airline (Article 3(1)(b)). On this site: London to Budapest, New York to Budapest.
- Not flights into Hungary from another EU country: those belong to the body of the country of departure — on this site Germany.
Routes on this site that touch Hungary
3 routes: 1 to other EU countries, 1 to the UK, 1 to the US, from 836 km (BUD–FRA) to 7,017 km (BUD–JFK). The EU261 amount follows the distance: 2 pay €250 and 1 long-haul pay €600, for arriving 3+ hours late when the airline is at fault.
| Route | Distance | EU261 | Leaving Hungary | Arriving in Hungary |
|---|---|---|---|---|
| BUD – Frankfurt FRA | 836 km | €250 | This body | Germany |
| BUD – London LHR | 1,489 km | €250 | This body | This body, EU airlines only |
| BUD – New York JFK | 7,017 km | €600 | This body | This body, EU airlines only |
Before you complain: claim from the airline
The body is the second step. Write to the operating airline first, using its own claim form or customer-relations address. The European Commission's Your Europe guidance says that if the airline does not reply within 2 months, or the reply is unsatisfactory, the complaint can go to the national body. Under the bodies' shared procedure, the body sends the case to the airline and asks for a reply within at least 6 weeks; it expects clear cases to take 3–4 months and complex ones about 6.
Airlines based in Hungary: Wizz Air (claim page).
The time limit for going to court instead follows Hungary's own law (Moré v KLM, C-139/11); this site has not checked each country's statute. If the operating airline is British, a flight from Hungary to the UK can also fall under UK261 — see the UK261 page.
Sources: European Commission: National Enforcement Bodies under Regulation (EC) No 261/2004 (updated 13 July 2026); European Commission: NEB-NEB complaint handling procedure under Regulation 261/2004 (version February 2019); Your Europe: air passenger rights; Regulation (EC) No 261/2004 (EUR-Lex). Checked 2026-10-21. General information, not legal advice.